Frequently Asked Questions

Just click on "Log in" and select “Create user account”. Fill in your basic details and that’s it — you’ll have access to your personal space!

You’ll be able to place orders faster, save your addresses, view your purchase history, track shipments, and enjoy exclusive discounts.

Click on “Forgot your password?” when logging in. We’ll send you an email with instructions to reset it in seconds.

Yes, from your account you can edit your personal data, shipping addresses, or change your password whenever you need.

Make sure your email and password are correct. If it still doesn’t work, try resetting your password. If the issue persists, contact us.

You can delete your account from your user area, or email us at info@alchimiaweb.com.

You can become a subscriber at Alchimia in several ways – all free and very easy:

🔹 By creating a customer account and checking the "I want to receive the Alchimia Newsletter" box in the Personal Data section.
🔹 By subscribing to our newsletter using the form at the bottom of our website.
🔹 By accepting to receive communications during checkout, even without creating an account.

What are the benefits of being a subscriber?

Being a subscriber gives you access to many perks:

🎁 Exclusive offers and discounts, just for subscribers.
📬 Newsletter with new arrivals, growing tips and special promotions.
🌿 Early access to new products and limited editions.
🔔 Personalized notifications based on your interests and shopping habits.
🎉 Giveaways and special campaigns for subscribers only.

Plus, if you have a customer account, you can also:

👤 Save your shipping details and view your order history.

Subscribing is the best way to stay informed and make the most of the Alchimia universe!

Log into your account and go to “My Orders”. You’ll see the order status and tracking number once it’s shipped.

Only if it hasn’t been prepared yet. Write to us as soon as possible and we’ll try to help.

Depending on the country and shipping method, delivery takes between 48 and 72 working hours. You’ll see an estimate in your cart.

Check the tracking info. If there’s a delay or no information, contact us with your order number and we’ll solve it.

We are an online grow shop with over 20 years of experience, specialized in cannabis seeds and self-cultivation products.

We work with top brands and seed banks. All products undergo quality checks before leaving our warehouse.

Our headquarters and warehouses are in Girona (Spain), and we ship discreetly to most European countries.

Location and contact

We accept credit/debit cards, bank transfers and, Google Pay/Apple Pay cryptocurrencies (Bitcoin, Ethereum…). All payments are 100% secure.

Accepted payment methods

We use SSL encryption to protect your information. We comply with GDPR and do not share your data with third parties.

Yes, you can check out as a guest. However, by creating an account you gain access to exclusive benefits and full order tracking.

Yes, we regularly publish special offers and promotions. Check our Offers section and subscribe to the newsletter so you don't miss any.

All shipments are made in unmarked and discreet boxes.

All bank charges will appear under the name AW.

Contact us within 48h of delivery with photos of the product and packaging. We’ll arrange a replacement or refund.

You have 14 days to return it if you haven’t used it. Write to us and we’ll explain how to return it easily.

Please note that there are exceptions that prevent the return of certain products, for example for hygiene reasons. Check the reasons here.

Check if it was sent separately. If not, contact us with your order number and we’ll sort it out.

Go to the product page and click “Write a review”. Your feedback can help others!

Yes, as long as it’s unused and within the return period. Contact us to arrange the exchange.

If you didn’t find your answer, feel free to contact us.